Did you have a good experience with us?
I have been a customer of Chandel Jewelers for more than 25 years and now my kids are as well. We've purchased everything from watch batteries to wedding rings. John and his staff are the ultimate professionals, knowledgeable and fair. The store is very comfortable and well laid out. If you don't see it, just ask and he will find it or make it. I have recommended Chandel to family and friends over the years and no one has ever been disappointed. There is no reason to go anywhere else.
Service took a week longer than promised. No one explained that work would not be picked up in NYC due to the holiday last week, and that would extend delivery of service items by 1 week. When I called to check on the item mid-week, the explanation was matter-of-fact, with no apology. Competition is rough these days and businesses need to distinguish themselves. Good customer service practice is to "under promise and over deliver"; not the opposite. Just my humble opinion - you asked! Mike McCann
My boyfriend got my engagement ring here, and I love it! He had been to a few other places that did not seem willing to answer his questions and really help him through this process. In telling his friend about his bad experience trying to find the perfect place to buy a ring, he got a recommendation from a friend, saying his family has been working with Chandel Jewlers for years. They helped to educate Rob about stones and what goes into choosing one. Purchasing a ring is a major investment, and you should work with people who are willing to take as much time with you as you need. Chandel Jewlers were extremely helpful and accommodating. He had a great experience, and I got exactly what I’ve always wanted. They were super helpful in re-sizing it for me, I only had to give it up for one day! They assured me I can get it cleaned regularly. It’s a beautiful store with friendly, helpful people who know what they’re doing. Call them!
I had lost a bunch of weight and my wedding rings were way to big. I brought them in to have them sized and they did a fabulous job. You would never be able to tell that I had them sized and the price was extremely reasonable. Thank you for doing such an amazing job with my rings.
Always a great experience!! Whenever I'm looking for something specific they are very helpful and accommodating. They always exceed my expectations!! Highly recommend!!